CUSTOMER CARE

Delivery & Returns

Everything you need to know about shipping, delivery, returns and refunds. We want your order to arrive safely and for you to be delighted with your purchase.

£7.00

UK Delivery

Royal Mail Recorded Delivery, up to 7 working days.

£14.00

International Delivery

Delivery times may vary depending on destination and customs procedures.

14 days

Returns Window

Eligible items can be returned within 14 days of delivery.

DELIVERY INFORMATION

Shipping details

United Kingdom

UK orders are delivered by Royal Mail Recorded Delivery
Delivery charge: £7.00
Estimated delivery time: up to 7 working days

International

International delivery charge: £14.00
Delivery times may vary depending on destination
Local customs procedures may affect delivery timing

NEED TO KNOW

Loss, delay or damage

We take care to wrap all items securely to help minimise the risk of damage in transit. If your parcel has not arrived within the expected timeframe, please contact us as soon as possible at info@casadextiles.com.

If an item arrives damaged, please email us within 24 hours of delivery and include:

Your order number
A brief description of the issue
Photographs of the damaged item and packaging

If, for any reason, we are unable to fulfil your order or deliver it within the expected timeframe, we will contact you to discuss alternative arrangements.

RETURNS & REFUNDS

Returning an item

If you change your mind, you may return eligible items within 14 days of delivery for a refund, provided they are:

Unused
In perfect condition
Returned in their original packaging

Refunds will be made to your original payment method once the returned item has been received and checked.

EXCLUSIONS

Items not eligible for return

Unwanted items returned outside the 14-day return window
Damaged items not reported within the stated notification period
Fabric sold by the metre
Bespoke, made-to-order or personalised items, where applicable

IMPORTANT NOTES

Before you return an item

Return postage costs are the responsibility of the customer unless the item is faulty or sent in error
Original delivery charges are non-refundable unless the return is due to our error
We recommend using a tracked service when returning items
This policy does not affect your statutory rights

Last updated: March 2026

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