Last updated: March 2026

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At Casa Dextiles, we aim to ensure that your order reaches you safely and that you are fully satisfied with your purchase. This page outlines our delivery procedures and our returns and refund policy.

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If you have any questions regarding delivery or returns, please contact us at info@casadextiles.com. 

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Delivery – Order Processing

Orders are normally processed within 1–3 working days after payment has been received, unless otherwise stated on the product page.

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During busy periods or when items are made to order, processing times may be longer. If this occurs, we will notify you as soon as possible.

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Shipping Methods

Orders are shipped using trusted courier partners. Once your order has been dispatched, you may receive tracking information where available.

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Delivery times may vary depending on location and courier service.

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Typical delivery times are:

• United Kingdom: 2–5 working days after dispatch

• International orders: Delivery times vary depending on destination

 

Please note that delivery timeframes are estimates and may occasionally be affected by circumstances beyond our control, such as courier delays or customs processing.

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Delivery Address

Please ensure that your delivery address is entered correctly when placing your order. Casa Dextiles cannot be held responsible for delays or losses resulting from incorrect address information. 

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If you notice an error in your delivery details, please contact us as soon as possible.

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International Orders

International orders may be subject to import duties, taxes, or customs charges imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

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We recommend checking with your local customs authority if you are unsure about potential charges.

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Returns – Unwanted Items

Under UK consumer law, customers have the right to cancel an online order within 14 days of receiving the goods.

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If you wish to return an item, you must notify us within 14 days of delivery. Once your return request has been confirmed, the item must be returned within 14 days.

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Returned items must:

• be unused and in original condition

• include all original packaging where possible

• be returned in a suitable protective package

 

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

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Refunds

Once we receive and inspect the returned item, we will notify you that your return has been processed.

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If approved, refunds will be issued to the original payment method within 5–10 working days.

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Original delivery charges are generally non-refundable unless the return is due to a fault or error on our part.

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Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and provide photographs of the issue where possible.

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We will arrange a replacement, repair or refund depending on the circumstances.

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Non-Returnable Items

Some items may not be eligible for return, including:

• bespoke or made-to-order items

• custom products produced specifically for a customer

• items that have been used or altered

 

If you are unsure whether an item is eligible for return, please contact us before placing your order.

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How to Request a Return

To request a return, please contact us at info@casadextiles.com with:

• your order number

• the item(s) you wish to return

• the reason for the return

 

We will then provide instructions for returning the item.

 

Policy Updates

Casa Dextiles reserves the right to update this Delivery & Returns Policy at any time. The latest version will always be published on this page.