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Terms & Conditions

Please read through these terms and conditions carefully before placing your Order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Please Note: Once your Order has entered our dispatching process, we will not be able to make any changes.

Handmade Products

Our products are made by humans and not machines, small imperfections or differences in shape, size and colour can happen and are part of the charm of a handmade product. This part of the handmade process is what makes our products unique and should not be seen as a fault. They will never affect the overall aesthetic of the product and its ability for use as intended. Furthermore, whilst colour reproduction is a close representation, every piece is individual and variations in actual goods may occur. We cannot accept any responsibility for these variations.

Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns which are not weaving faults and therefore not considered faults by us as a company.

Ordering Procedure

Payment in full is required for all items, at time of ordering. Order acceptance and the existence of a contract between you and us will take place on dispatch to you of the products you have ordered, unless we have notified you that we do not accept your Order or you have cancelled it in accordance with our cancellation policy (outlined below in Returning or Cancelling an order). 

Should we have taken payment prior before non-acceptance of your Order then we will refund you. Please note it can take up to five days for the bank to transfer funds back to you. 

Non-acceptance of your Order may be the result of one of the following:

 

  • The product you ordered may be out of stock or no longer available

  • We have not been able to authorise your payment

  • We have identified a pricing or product description error 


We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the order number whenever you contact us about your Order. 

All details you provide to us for the purpose of purchasing products on our Website must be correct. We accept Visa and MasterCard. You confirm that the payment method which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products and delivery. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any products. 

All items are subject to availability. We reserve the right to cancel any orders at any time before they are dispatched. In these cases we will inform you as soon as we can, advise the reason and issue a full refund. 

Returning or Cancelling an order 

At Casa Dextiles we want you to be delighted every time you shop with us. We understand however that occasionally you may want to return items. If you aren’t satisfied with your purchase, you can cancel your Order at any time from the moment you place your Order until the date 14 days from the date on which you receive it providing that you return it to us, in its original condition and original packaging, within 14 days from the date on which you cancel for a full refund. Items returned without original packaging will be subject to a 20% re-packaging fee, which will be deducted from your refund, (this excludes bedding : sheets, duvets, pillowcases - which cannot be refunded if returned without original packaging). Please note, you are unable to cancel and we are unable to refund the items listed below. We do not reimburse the delivery costs of our products, unless the item in question is faulty. 

Please note: we are unable to give refunds on the following items: 

 

  1. Unwanted items returned after 14 days from the date of cancellation of your Order.

  2. Damaged items not notified to us by email within 48 hours of receipt. 

  3. Any items sold as sale items.


For information on returning an item please see our returns page.

 

If you wish to cancel your Order you should do so in writing by email to the customer services department on: info@casadextiles.com

Damaged/Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported, with accompanying photographic evidence by email to: info@casadextiles.com within 48 hours of receiving your package. 

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate. 

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Products over 6 months old 

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it is your responsibility to prove that the problem was there when you received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did. 

We cannot be held responsible for items that are damaged due to the result of normal wear and tear. 

Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.) 

Refund procedure 

It can take up to 7 working days from the date of your return for your parcel to be delivered back to our Warehouse. We will inspect the returned item and will notify you of your refund or replacement via email. This is usually done within 10 working days of receiving your return into our Warehouse. 

During busy periods, please allow up to 21 working days for your return to be received and processed.

Information for overseas customers 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order. 

Accuracy of content 

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. The total cost of your Order is the price of the products ordered and delivery charges as set out in the delivery options section of this website. 

While the colour reproduction is a close representation, every piece is individual and variations in actual goods may occur. 

Shipping

You will be informed during the checkout process of the shipping charge, unless we are unable to automatically calculate it (for example in the case of being outside the UK Mainland). If this happens we will inform you of the cost via e-mail or telephone and await your approval before we proceed with the order. We reserve the right to update any shipping charges, although you will be asked to confirm via email or telephone if any changes occur before you are billed.

For more, view our Delivery and Returns Policy page.

Complaints Procedure 

Please note, any damages to your Order must be notified to us within 48 hours of receipt via email or writing. Returned items must be unused and in their original packaging. If you are unhappy with your purchase please contact us immediately. Any sales items, made to order bulk items are not returnable and cannot be refunded. Please note that the postage and packing charge is non-refundable and we are unable to refund the cost of returning unsuitable items or cancelled orders. This does not affect your statutory rights. If you would like to contact a member of our customer service team please do so as below: 

Email: info@casadextiles.com

Contract

When buying through the website the contract entered in to is legally binding, once we have dispatched the order.

We reserve the right to cancel any orders before they are dispatched. In these cases we will inform you as soon as we can, advise the reason and issue a full refund.

 

The processing of your payment and acknowledgment of your Order does not constitute legal acceptance of your order.

Ownership of rights 
All rights, including copyright, in this website are owned by or licensed to Susie Watson Designs Ltd. Any use of this website or its contents, including copying or storing of information in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Our details 
Casa Dextiles is a company registered in England. VAT number:
373 4934 72 Registered Office: 353 Croydon Road, Caterham, Surrey, CR3 6PL, UK.

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