Last updated: March 2026

 

Casa Dextiles is committed to protecting your privacy and ensuring that any personal data you provide to us is handled securely and responsibly. 

 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

 

We recognise the importance of protecting personal data and comply with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

By using our website, you acknowledge that you have read and understood this Privacy Policy.

 

1. About Casa Dextiles

 

Casa Dextiles is the data controller responsible for the processing of personal data collected through this website and through business communications.

 

If you have any questions regarding this policy or how we process your data, please contact us:

 

Casa Dextiles

Website: www.casadextiles.com

Email: info@casadextiles.com

 

2. Information We Collect

 

We may collect personal information from you when you interact with our website, place an order, request information, or contact us directly.

 

The information we collect may include:

 

• Personal Identification Information - This may include your name, email address, telephone number, billing address and delivery address. If you are making a purchase or enquiry on behalf of a business, we may also collect your company name and business contact details.

• Transaction and Order Information - When you place an order with Casa Dextiles, we collect information necessary to process and fulfil that order. This may include product selections, order details, payment confirmations and delivery instructions.

• Communication Information - If you contact us via email, contact forms, or social media, we may retain records of those communications to assist with customer service, order management or future enquiries.

• Website Usage Data - When you visit our website, certain information may be collected automatically through cookies and analytics tools. This may include your IP address, browser type and version, device type, pages visited, time spent on the website and referring websites.

 

This data helps us understand how visitors interact with our website and allows us to improve our services.

 

3. How We Use Your Information

 

We process personal data for several legitimate business purposes.

 

• To Process and Deliver Orders - If you place an order with Casa Dextiles, we use your personal information to process payments, arrange delivery, communicate order updates and manage customer service enquiries.

• To Respond to Enquiries - When you contact us with a question, product enquiry, or wholesale request, we use your contact information to respond and provide relevant information.

• To Improve Our Website and Services - We analyse website traffic and user behaviour to better understand how visitors interact with our website. This helps us improve website performance, navigation and content.

• To Maintain Business Records - Certain information must be retained for accounting, tax and legal compliance purposes.

• Marketing Communications - With your consent, we may send occasional communications relating to new products, collections or company updates. You can unsubscribe from marketing communications at any time.

 

4. Legal Basis for Processing Personal Data

 

Under UK GDPR, organisations must have a lawful basis for processing personal data.

 

Casa Dextiles processes personal data under the following lawful bases:

 

• Contractual necessity – Processing personal data is necessary to fulfil orders or provide requested services.

• Legitimate interests – We may process certain information to operate, maintain and improve our business and website.

• Legal obligations – We are required to retain certain information for accounting and regulatory compliance.

• Consent – Where we send marketing communications or use non-essential cookies, we rely on your consent.

 

5. How We Protect Your Information

 

Casa Dextiles takes reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, disclosure or loss.

 

Security measures may include secure website hosting, encrypted website connections (HTTPS), restricted access to personal data, secure payment processing systems and internal data protection procedures.

 

Although we take appropriate steps to protect your information, no online system can guarantee complete security.

 

6. Sharing Your Information

 

Casa Dextiles does not sell, trade or rent personal information to third parties.

 

However, in order to operate our business effectively, we may share information with trusted service providers where necessary. These may include payment processing providers, delivery and courier services, website hosting providers, IT service providers and website analytics providers.

 

These third parties are required to handle personal data securely and only process it for the purposes of providing services to Casa Dextiles.

 

7. Data Retention

 

We retain personal data only for as long as it is reasonably necessary for the purposes outlined in this policy.

 

Typical retention periods may include:

 

Order and transaction records retained for up to six years for accounting and tax purposes.

 

Customer service enquiries retained for up to two years.

 

Marketing contact information retained until consent is withdrawn.

 

When personal data is no longer required, it is securely deleted or anonymised.

 

8. Your Data Protection Rights

 

Under UK data protection law, individuals have several rights relating to their personal data.

 

These rights include the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion of your personal data in certain circumstances, restrict or object to the processing of your data, withdraw consent where processing relies on consent and request the transfer of your data to another provider.

 

If you wish to exercise any of these rights, please contact us using the details provided in this policy.

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

 

More information can be found at:

https://ico.org.uk

 

9. Cookies

 

Cookies are small text files stored on your device when you visit a website. They help websites operate efficiently and provide information about how visitors use the site.

 

Casa Dextiles may use cookies to ensure the website functions correctly, remember user preferences, analyse website traffic and improve the overall user experience.

 

Some cookies are essential for the operation of the website, while others help us understand how visitors interact with the site.

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10. Managing Cookies

 

When you first visit our website, you may be presented with a cookie banner allowing you to accept or manage cookie preferences.

 

Most web browsers also allow you to control or disable cookies through your browser settings.

 

Please note that disabling certain cookies may affect the functionality of the website.

 

11. External Links

 

Our website may contain links to third-party websites for information or convenience.

 

Casa Dextiles is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

 

12. Changes to This Privacy Policy

 

Casa Dextiles may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations.

 

The most current version will always be available on this page, and the date of the latest update will be clearly stated.

 

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact Casa Dextiles.