CUSTOMER INFORMATION
Privacy Policy & Cookies
Your privacy is important to us. This page explains how Casa Dextiles collects, uses and protects your personal information when you use our website or place an order with us.
QUICK SUMMARY
How we use your information
Orders
Processing your purchase
We use your information to process orders, arrange delivery and provide customer support.
Marketing
Only if you opt in
We may send updates, offers or product news, and you can opt out at any time.
Cookies
Improving the website
Cookies help the website function properly and help us understand how it is used.
WHO WE ARE
Your privacy matters to us
Casa Dextiles is committed to protecting your privacy and handling your personal information with care, transparency and respect.
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This policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your personal data.
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If you have any questions about this policy or how we use your information, please contact us at info@casadextiles.com.
POLICY UPDATE
Keeping information accurate
We aim to keep the personal information we hold accurate and up to date. If you believe any information we hold about you is incorrect or incomplete, please contact us and we will review and correct it where appropriate.
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We may also use certain information to help prevent and detect fraud when assessing requests for goods or services.
INFORMATION WE COLLECT
When you place an order
When you shop with us, we may collect information including:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Marketing preferences
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A record of products purchased
We use this information to process your order, communicate with you about it, and provide customer support where needed.
PAYMENT SECURITY
Card details
If you make a purchase online, your card details are not stored by us. Payments are processed securely by third-party payment providers specialising in handling online transactions.
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This helps protect your payment information and limits the amount of sensitive financial data handled directly by Casa Dextiles.
MARKETING PREFERENCES
How we keep in touch
If you choose to hear from us, we may send updates about new collections, offers, product news and other brand communications by email or post.
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You can opt out of marketing communications at any time by contacting info@casadextiles.com or by using the unsubscribe link in marketing emails.
WEBSITE & SOCIAL ACTIVITY
Interaction data
We may collect information about how you interact with our:
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Email campaigns and marketing activity
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Website pages and browsing behaviour
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Social media pages, tools and applications
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Communications with us by email or phone
COOKIES
How cookies are used
Cookies are small text files stored on your device when you visit a website. They help websites function properly and can also be used to understand how visitors use the site.
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We may use cookies to:
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Recognise your device and improve your browsing experience
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Understand how visitors use our website and which pages are viewed
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Support website performance, analytics and improvements
MANAGING COOKIES
Your browser settings
You can usually control or block cookies through your browser settings. Depending on your browser, you may also be able to limit analytics tracking.
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Common browser routes include:
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Chrome: Preferences > Privacy and Security
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Safari: Preferences > Privacy
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Edge / Explorer: Internet Options > Privacy
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Some cookies are session-based and expire when you leave the site, while others remain on your device for longer until they expire or are deleted.
YOUR RIGHTS
You remain in control of your data
Depending on applicable law, you may have the right to:
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Request access to the personal data we hold about you
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Ask us to correct inaccurate or incomplete information
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Request erasure of your personal data in certain circumstances
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Ask us to restrict how we process your data in certain cases
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Object to certain types of data processing
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Request transfer of your data to another organisation or to you
To make a request, please contact info@casadextiles.com.
Last updated: March 2026