top of page

Privacy Policy and Cookies

This Privacy Policy describes in detail who is responsible for the personal information we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to, and your rights and choices concerning your personal information. 

Most importantly, we draw your attention to our ‘Cookies’ section of our Policy because you consent to our use of Cookies by browsing our website. This Policy should help to explain what we do with the information we collect and why it is so important. If you have any questions regarding this Privacy Policy or how we use your personal information, please get in touch with us at

This policy was last updated on 13th October 2023.


In assessing your request for goods or services, we may use your information to prevent and detect fraud. One of the purposes for which we may disclose your address and postcode details is to check against the current fraud prevention scheme. At all times where information is disclosed, it will remain secure. 

If you believe that any information we are holding on you is incorrect or incomplete, please email us at and we will promptly correct any information found to be incorrect. 

By accessing, browsing or otherwise using the Susie Watson Designs website, you confirm that you have read, understood and fully agree to this privacy policy. 

What information do we collect?

Offer Policy

When an order is placed on our website, we collect specific information given to us by you, in order to fulfil it. The information we hold will consist of, but is not limited to the following: name, address, email address and telephone number, marketing preferences and a record of products purchased. A contact telephone number and email address is necessary to contact you regarding your order. This information is required to process and notify you of acceptance of your order. If you make a purchase online, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained in our Security section below.

Marketing Preferences

To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see our Cookie Policy for more information. This information can be given:

  • By you, in the course of communications between you and us (including by phone, email, and website site tracking) 

  • Via our social media pages, other social media content, tools and applications.


How do we use your information?

In addition to using cookies (see more on cookies below) and the information required to process your order, the personal data you submit may also be used for general marketing purposes, if you consent for us to do so.

Marketing by us

We like to keep in touch with our customers and so if you have opted into our marketing preferences, we will send you catalogues, special offers and promotions by post and email. If you change your mind and no longer want to receive these, you can opt-out at any time. Simply email


We use cookies on our website. By continuing to browse our website, you are consenting to our use of cookies, so we strongly recommend you read the below to familiarise yourself on how we use them. If having read the below, you do not agree, then we offer suggestions on the removal of cookies below and recommend you discontinue browsing our website. 

A cookie is a small text file that is saved to the hard drive of your computer, mobile phone or tablet, when you access a website. Cookies are a well-known technology that is used by most websites in order to make the website work more efficiently. 

We use Cookies in three different ways:


  • Cookies enable us to collect information on a number of things, including recognising your device (so we can display the mobile version or tablet version of our website if you are viewing on a mobile device). 

  • Cookies show us how you use our website and which pages you visit and allow us to customise your experience. They also provide information that helps us monitor and improve our website's performance. 

Preventing or removing Cookies

Depending on your browser, you may be able to stop cookies being dropped by downloading the Google browser add-on.

Internet browsers can increasingly be used to block Google Analytics:


  • Chrome: Go to Preferences; then go to Privacy and Security

  • Safari: Go to Preferences; then go to Privacy

  • Explorer: Go to Internet Options; then go to Privacy

The length of time that our cookies will stay on your device varies from cookie to cookie. Some are known as ‘session cookies’ which will only stay on your device whilst you are viewing our website. Other cookies, known as ‘persistent cookies’ will stay on your device for a longer period. Some ‘persistent cookies’ will expire after a certain length of time, and others will stay on your device until they are deleted, typically by changing your browser settings. 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:


The right to access: You can request copies of your personal data. We may charge you a small fee for this service.


The right to rectification: You can request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you think is incomplete.


The right to erasure: You can request that we erase your personal data under certain conditions.


The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.


The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.


The right to data portability: You can request that we transfer the data collected to another organisation, or directly to you, under certain conditions.

bottom of page